Refund policy

Return and Exchange Policy

At SHIFT 12 CLUB, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help make the process as easy as possible.

Returns

We accept returns on eligible items within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, unwashed, and in its original condition.

  • The item must still have the original tags attached.

  • The item must be in its original packaging.

Non-returnable items include:

  • Custom-made or personalized items.

  • Gift cards.

  • Items marked as "final sale" or "non-returnable" at the time of purchase.

Return Process:
To start a return, please contact us at support@shift12club.com with your order number and shipping address. Once we confirm your eligibility, we’ll provide you with return instructions and any applicable return shipping information.

Refund Process:
Once we receive the returned item(s), we will inspect them to ensure they meet the return conditions. Your refund will be processed to the original payment method used during the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size or color, you can do so within 30 days from the delivery date. The exchange process is similar to the return process, and we’ll assist you with the next steps.

To initiate an exchange, please contact support@shift12club.com with your order number, original shipping address, and the new size or color you would like to receive.

Exchange Conditions:

  • The item must be unused, unwashed, and in its original condition.

  • The item must have the original tags attached.

  • The item must be in its original packaging.

Cancellations and Order Modifications

If you wish to cancel or modify your order, please contact us within 1 hour of placing your order. After that time, we may not be able to make changes because your order may already have entered the production process. We’ll do our best to assist you whenever possible.

Shipping Updates

Once your return or exchange request has been processed, we’ll provide you with any applicable shipping and tracking information. Please be aware that return processing may take up to 5 business days after we receive the item(s).

Contact Us

For any questions, concerns, or to initiate a return or exchange, please contact our customer support team: